Sales and Customer Service
Course Duration & Delivery Mode
1 day or 2 days In person
The objective of the Sales and Customer Service Training course is to enhance participants' skills and knowledge in sales techniques and customer service practices.
The training aims to equip individuals with the necessary tools and strategies to effectively engage customers, build strong relationships, meet sales targets, and provide exceptional customer experiences.
Objective of Training
Who Could Learn?
Sales Representatives
Individuals responsible for promoting and selling products or services.
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Customer Service Representatives
Professionals handling customer inquiries, complaints, and providing support.
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Account Managers
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Individuals managing client accounts and maintaining customer relationships.
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Retail Associates
Employees working in retail environments who interact directly with customers.
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Business Development Executives
Professionals tasked with identifying and acquiring new customers.
Benefits for Participants
Enhanced Sales Skills
Improved Customer Engagement
Exceptional Customer Service
Relationship Building
Increased Sales Performance
Sectors that Could Benefit from this Training
Retail
Sales associates and customer service representatives in retail stores.
Hospitality
Hotel staff, restaurant servers, and front desk personnel.
Banking and Finance
Relationship managers, customer service representatives, and sales executives in financial institutions.
Telecommunications
Customer care representatives and sales agents in telecom companies.
Healthcare
Patient support staff and sales representatives in pharmaceutical companies.
B2B Sales
Account managers and business development professionals in various industries.
E-commerce
Customer service representatives and sales teams in online retail businesses.